Policies & Patient Rights

It’s important to know your rights and responsibilities as a patient. Also learn about our privacy practices, authorization to disclose medical records, your right to choose, and our nondiscrimination policy. If you have any questions about our policies or your rights and responsibilities, please contact us.

Patient’s Rights & Responsibilities: Oregon Endoscopy Center

Patient’s Rights and Responsibilities were established with the expectation that observance by the governing body, medical staff, and the employees of the Oregon Endoscopy Center L.L.C. will contribute to more effective patient care and greater satisfaction for the patient, family, physician, and the facility caring for the patient. We jointly affirm and recognize the following rights and responsibilities of patients without regard to age, race, gender, national origin, religion, culture, physical handicap, personal values, or belief systems:

All patients have the right to:

  • Know the rules and regulations that apply to their care and conduct and are responsible for following those rules and regulations.
  • Receive the policy on advance directives in the facility and be given information upon request.
  • Make informed decisions regarding his/her care by obtaining information about a treatment or procedure and the expected outcome before it is performed.
  • Courteous treatment and equitable access to quality medical care, and be fully informed about a treatment or procedure and the expected outcome before it is performed.
  • Exercise their rights without being subjected to discrimination or reprisal.
  • Be fully informed of the scope of services available at the facility, provisions for after-hours, emergency care, and estimation of related fees for services rendered.
  • Be informed of alternative treatment and choose among all alternatives, including the right to refuse treatment to the extent permitted by law, and informed of the medical consequences. All patients are responsible for their actions if they refuse treatment or do not follow the doctor’s recommendations.
  • Voice grievances regarding treatment/care or lack thereof.
  • Be informed of any human experimentation or other research/educational projects affecting their care or treatment and can refuse participation in such experimentation or research without fear of compromise to their usual care.
  • Personal privacy and to receive care in a safe setting, free from all forms of abuse or harassment.
  • Change physician if another qualified physician is available.
  • Be fully informed before any transfer to another facility or organization.
  • Examine and receive an explanation of their bill, regardless of the source of payment.
  • Receive an explanation of their treatment program and ask for further clarification if the treatment course is not understood.
  • Be informed of the facility’s grievance procedure, address a grievance, or report complaints as they deem necessary (see contact information below).
  • Expect that all communications and records concerning their care will be treated as confidential.
  • If a patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf.
  • If a state court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by State law.

All patients have a responsibility to:

  • Provide complete and accurate information to the best of their ability about their health, medications taken, and allergies or sensitivities.
  • Follow the agreed-upon treatment plan prescribed by their practitioner and participate in their care.
  • Provide a responsible adult to provide transportation home and remain with him/her as directed by their practitioner according to their discharge instructions.
  • Provide information necessary for claim processing and to be prompt in payment of their bills.
  • Be considerate of others’ privacy and behave respectfully toward all Oregon Endoscopy Center personnel, patients, and visitors.

The governing body and employees of Oregon Endoscopy Center, LLC., seek to treat our patients with fairness and concern, recognizing their needs and meeting their expectations to the extent possible. If you believe our staff has not met your expectations, please ask to speak to the facility’s administrator or the Nurse Manager. We will make every attempt to understand and address your complaint/concern. If it is within our control, we will correct the issue, and you will receive a written response of corrective actions taken. If you have a question/concern or would like to provide feedback or file a complaint/grievance:

Nurse Manager Angela Wilson 541-868-9500
Dee Tvedt 541-868-9555
3355 RiverBend Dr Suite 510
Springfield OR 97477

Website for the Office of Medicare
Visit: medicare.gov/claims-appeals
Or call 1-800-Medicare (1-800-633-4227)
Beneficiary Ombudsman

Complaints Coordinator
HealthCare Regulations and Quality Improvement Program
800 NE Oregon Street #465
Portland, Oregon 97232
TTY: 711

Accreditation Association for Ambulatory Health Care (AAAHC)
5250 Old Orchard Road, Skokie, IL 60077

Notice of Patient’s Right of Choice: Oregon Endoscopy Center

As a patient, you have the right to choose your treatment at a facility of your choice.

When referred to a specific facility for a diagnostic test or health care treatment/service, you have the choice to receive that diagnostic test or health care treatment/service at a facility other than the one recommended by your health practitioner.

If you choose to have the diagnostic test, health care treatment/service performed at a facility other than the one recommended by your health practitioner, you are responsible for determining the extent of coverage or the limitation on coverage for the diagnostic test, health care treatment/ service at your chosen facility.

Your health practitioner will not deny, limit, or withdraw a referral solely because you chose to have the diagnostic test or health care treatment/service performed at a facility other than the one recommended by your health practitioner.

Please note, if you chose to receive care at the Oregon Endoscopy Center, LLC, the physicians at Eugene Gastroenterology Consultants, P.C., have a financial interest in the Oregon Endoscopy Center, LLC.

If you have any further questions or concerns regarding your right to choose where you receive treatment, please talk to your health practitioner at your appointment.

For additional information on patient choice, you may contact the Oregon Health Authority at: Phone: 1-503-947-2340; Toll-free: 1-800-375-2863 or oregon.gov/oha

Eugene Gastroenterology Consultants, P.C. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Eugene Gastroenterology Consultants, P.C. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.Eugene Gastroenterology Consultants, P.C provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

If you need these services, contact the Eugene Gastroenterology Consultants, P.C. compliance coordinator.

If you believe that Eugene Gastroenterology Consultants, P.C. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Eugene Gastroenterology Consultants, P.C.
Attn. Compliance Coordinator
3355 RiverBend Dr. Ste. 500
Springfield, OR 97477
541-868-9500, 541-685-5920

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Eugene Gastroenterology Consultants, P.C. compliance coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal here.

Or contact:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)

Complaint forms are available here.

We have established our financial policies so that you can be informed and plan accordingly. We welcome any questions you might have. Read our Patient Financial Policy. Our Patient Financial Services department is available to assist you Monday-Friday, 9am to 5pm. Please call 541-868-9502 with any billing questions.