Prepare For Your Office Visit

Temporarily, our doctors are seeing many patients via telemedicine, offering a real-time, interactive audio/video session over a smartphone or computer. Telemedicine provides the same experience as an in-office visit without risking COVID-19 exposure to you or our staff. Learn more about telemedicine.

For an in-person office visit, please bring:

  • All completed intake forms and paperwork provided to you by our office.
  • Your current insurance information/insurance card.
  • A current list of your medications and doses.
  • Pertinent medical records. A few days prior to your appointment, check with your referring provider’s office to ensure that your records have been sent to us via fax: 541-685-5920.

We ask that you arrive early to allow time to park and locate our office. We do our best to accommodate every patient to the best of our ability; however, if you are late for your appointment, we may have to reschedule you for another day.

We make every effort to accommodate your scheduling needs. In return, we ask that you help us by keeping your scheduled appointments.

We require at least 48 hours advance notice if you need to cancel or reschedule an office appointment and at least 72 hours advance notice if you need to cancel or reschedule a procedure. This advance notice will give us time to offer your appointment slot to another patient who needs care.

We do our best to remind you of your appointments; however, this is not always possible. Ultimately, it is your responsibility to let us know if you cannot keep your appointment.

Fees for missed office appointments include $25 for failure to provide adequate notice, and $25 for a no-show. Fees for missed procedure appointments are $100 for failure to provide adequate notice, and $100 for a no-show.

Missed appointment fees must be paid prior to being scheduled for another visit. You are responsible for any fees; your insurance company will not be billed. Failure to provide adequate notice will also result in the inability to reschedule your appointment for six months after the missed date, and/or possible termination from the group entirely.

If you must cancel or reschedule your appointments, thank you for giving us adequate notice. Your cooperation is greatly appreciated, not only by the office, but by other patients, as well.

To cancel or reschedule an appointment, please contact us.

You’ve been referred to our office, what happens next? Your referring physician will send us a request, along with basic information and your medical records. Please allow 24-48 hours for our office to receive and enter your information into our system. Once these records are received and processed, our physicians will conduct a review to determine the timeframe in which you need to be seen. You will then be contacted by a staff member who will gather detailed information and schedule an appointment. We will do our best to contact you as soon as possible. Please keep in mind that the process of receiving and reviewing your information can take several days.

If you are having a procedure, the location may be conducted at either Oregon Endoscopy Center (OEC) or at the Sacred Heart Medical Center RiverBend Hospital Special Procedures Area. Be sure to check the location of your procedure. If you are unsure, review your procedure instructions or contact us.

If you receive sedative medications, you will not be able to drive home, and you must arrange for transportation after the procedure. If you do not have an available family member or friend to transport you, you may use one of the following approved companies:

Securefirst Medical Transport: 541-689-0972
Love INC: 541-653-8537. Call center open Monday – Thursday 10 a.m. – 2 p.m.
Ridesource: 541-682-5566