When your prescription needs to be refilled, please call your pharmacy (even though your prescription container may say “no refills”). Your pharmacist is in possession of the appropriate phone number in our office to request refills.
Due to the volume of calls we ask that you allow 48 hours for your request to be completed.
If you are in need of pain medication refills, be sure to call us several days before you run out. It is important that your request be received during the week (Monday through Thursday) enabling your physician to attend to your needs, as the on-call doctor will not refill these medications.
Some insurance companies will require “prior authorization” before actually filling the request. Depending on the speed with which your insurance company responds, it may take 5 to 7 working days for approval.
If you have not been seen in our office within the last 12 months, we may request that you make an appointment with our physician or request the medication from your primary care doctor. We will make every attempt to accommodate your needs but please be aware that your health and well-being is our greatest concern.
We are often able to give you samples of medications to try prior to writing a prescription. Unfortunately, we are unable to keep patients supplied with these products indefinitely. If you find that you are unable to cover the cost of the medications you need, there are programs available to assist you and we are frequently able to help you apply for these programs.
When leaving messages in our office regarding medications, please be sure to spell the drug name, strength and the dosage, which you are presently taking.