FAQ's


If you have a clinic appointment, you will be visiting with the physician or nurse practitioner in our office for a consultation (not a procedure). Please go to the "Directions"menu for our office address and map/directions (under the heading "Eugene Gastroenterology Consultants, P.C.")

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If you have a procedure scheduled, you will be scheduled in one of two places: OEC (Oregon Endoscopy Center) or SPA (Special Procedures Area, Sacred Heart Medical Center at Riverbend). You should have received information/instructions regarding to the location of your procedure. If you are unsure, please contact our office (541 868-9500) during normal business hours. Please go to "Your Procedure"menu, under "OEC/SPA"submenu for more information. If you need directions, go to the "Directions"menu (under the heading "OEC"or "Sacred Heart Medical Center at Riverbend"depending where your procedure is being performed).


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Please go to "Your Clinic Appointment" menu.

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Please go to “Directions” menu.

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Please go to “Contact Us” menu.

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If you are scheduled for a procedure with one of our physicians, you will be receiving detailed instructions regarding what to do prior to the procedure. If you have any questions you may contact our office during regular business hours (see “Contact Us” menu).
For more information within this website, please go to the “Your Procedure” menu. Under the “Pre-procedure Preparation and Instructions” submenu, choose the appropriate procedure for more information.

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After your procedure you will be informed of the results and any recommended treatment, tests, or follow-up appointments. You will also be informed of what symptoms to expect and any potential “warning signs” after the procedure. Any concerns or questions can be addressed by calling our office (541 868-9500). If you feel your symptoms are more urgent, you many contact the on-call physician (at the same number) 24 hrs/day, 7 days/wk.
For more information within this website, please go to the “Your Procedure” menu. Under the “Post-procedure Instructions” submenu, choose the appropriate procedure for more information.

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Please go to the “Office Policies for Patients” menu. Choose the “Test Results” submenu for more information.

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Please go to the “Office Policies for Patients” menu. Choose the “Prescription Refills” submenu for more information.

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Please go to the “Office Policies for Patients” menu. Choose the “Know Your Insurance” for more information

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Please go to the “Office Policies for Patients” menu. Choose the “Insurance/Financial” submenu for more information.

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Your diagnosis and appropriate tests/treatment are usually discussed with you during your clinic visit. If you had a procedure performed, most patients will have a follow-up appointment in the clinic. Information can also be obtained from the websites provided under the “Links” menu.

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We require seventy two (72) hours notice for cancelled or rescheduling of appointments. An administrative fee may be imposed for patients that do not adhere to this policy. Please notify us as soon as possible if you have to cancel or reschedule an appointment. (Contact our office at 541 868-9500 during normal office hours). Some patients have been waiting a long period of time for an appointment, and they may be able to seen in your place if you cancel/reschedule in a timely manner. Please be aware that if you reschedule your appointment, the waiting time for a new appointment may be 1-2 months. We understand that unforeseen emergencies and circumstances occur and we will try to accommodate your situation to the best of our ability.

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